Home > Patient's Guide

PATIENT'S GUIDE

SUITES AND ROOM RATES

All rooms are designed and built to the highest standards.

VIP Suites

Single Bedded Room

Double Bedded Room

Paediatrics Room

3 types of rooms available to choose from:

Per day	VIP Suite	Single Bedded Room	Double Bedded Room
Price	RM350.00	RM200.00	RM100.00
Sofa			*Upon request
Admission kit
LED TV			X2
Ensuite bathrooms
Chair
Relative chair
Work corner
Mini fridge

REAL COST ESTIMATION

Orthopaedic	KGSC
Procedure Name	Average length of stay	Average Cost	Room type
Carpal Tunnel	Day Procedure	3000.00	-
Total Knee Replacement (TKR)	4	24,888.00	2 Bedded

General Surgery	KGSC
Procedure Name	Length of stay	Average Cost	Room type
Appendectomy	2	9,500.00	2 Bedded
Lap. Appendectomy	1	11,000.00	2 Bedded
Breast Lump Remover	1	6,000.00	2 Bedded
Circumcision	Day Procedure	2,500.00	-
Haemorrhoidectomy	2	10,000.00	2 Bedded
Inguinal Hernia repair	1	7,000.00	2 Bedded

Obstetrics & Gynaecology	KGSC
Procedure Name	Length of stay	Average Cost	Room type
Normal Delivery	1	3,800.00	2 Bedded
Cesarean Delivery	2	8,800.00	2 Bedded
Hysteroscopy	Day Procedure	5,000.00	-
Lap. Myomectomy	2	13,000.00	2 Bedded
Lap Ovarian Cystectomy	1	12,000.00	2 Bedded

LIST OF PANEL INSURANCE AND TPAS

MediExpress

HealthConnect

Tokio Marine

IHP

MiCARE

CompuMed

PMCare

IHM

ASP Medical Group

MEDKAD

International SOS

Tejani Emergency Asistance

Health Metrics

Medi Screen

Emas

Miya

Sel Care

Medilink Global

International Assistance

Across Asia Assist

*Eligibility to be confirmed prior to treatment via our business office. Please call our general line at 07-2133 899

ADMISSION GUIDE

Pre-Admission

Your doctor and nursing team will make the necessary bookings for your admission

Kindly approach our Business Office Counters situated in the Hospital Lobby (Ground Floor) to confirm your admission

Room type and availability will be confirmed on the day of admission. If your preferred room type is unavailable, we will endeavour to offer you a transfer once your preferred room becomes available

Please remember to bring along all the necessary documents including your insurance card, claim forms or guarantee letters

For corporate and insurance clients, an appropriate deposit amount may need to be collected

For self paying clients, an 80% deposit of the estimated total cost of admission will be collected

Surgical Admission

You must fast(nothing to eat or drink) for at least 6 hours prior to your surgery

Please continue to take your usual medications(unless instructed to otherwise by your doctor)

You will be given instructions about admission timing based on the time of your surgery

Ambulatory Care Centre Admission Time

Please arrive at least 2 hours before your scheduled procedure time

You must arrange for an adult to accompany you home after your procedure if you require sedation or anaesthetic

Day Of Admission

To avoid any delays, kindly bring along these documents (if applicable):

MYKAD/ Passport/ Birth Certificate(Please note that next of kin/ Spouse/ Parent’s identity card may also be required)

Hospital admission forms with estimated charges

Consent forms

Insurance cards/ guarantee letters

Previous investigations reports/ laboratory test/ X-rays

List of medications with doses

DISCHARGE PROCEDURE

Our hospital discharge time is 12 noon. An additional half days’ surcharge may apply for late discharges. Discharges after 8pm will incur an additional full day’s charge

Please note that once your doctor completed the discharge notifications, it may take up to 2 hours to prepare your bill and medications. This may be longer if we have to confirm your the final bill with your insurance company

Discharge payments can be completed either at the Business Office located in the hospital lobby (ground floor) or in your hospital rooms (for in patients doing full card payments)

All charges must be paid in full upon discharge

If your deposit amount is greater than your hospital charges, a refund will be processed once the bill is finalised. If your deposit was made by credit card, it will be refunded to your credit card. For cash and cheque payments, a refund cheque will be issued

Please follow your doctor’s advice with regards to driving. Following some procedures, you may not be able to drive for days or weeks. You may be required to update your car insurer about your recent admission

VISITING HOURS

Monday – Friday	Saturday, Sunday & Public Holidays
12.00pm – 1.30pm	9.00am – 1.30pm
6.00pm – 8.00pm	2.30pm – 8.00pm

All visitors and caretakers who exhibit symptoms are required to undergo a COVID-19 test at Kensington Green Specialist Centre before accessing patients in the Ward.

Children less than 12 years old are not allowed to visit the patient.

Only 2 (TWO) visitors per patient in the ward.

Only 1 (ONE) caretaker per patient in the ward.

HOW TO GET TO KGSC?

No. 2, Jalan Ceria 20, Taman Nusa Indah , 79100, Iskandar Puteri , Johor, Malaysia.

Google Maps Direction

Waze Direction

Request for a Medical Report

Kensington Green Specialist Centre (KGSC) facilitates requests for medical reports for the following purposes:

EPF / SOCSO
Insurance Claim (Pay and Claim)
Lawyer / Employer / Police Report / KKM

Patient's consent is compulsory for the release of the medical information. For patients under 18 years old, the consent of a parent or legally acceptable representative is required. If the patient is deceased or incompetent, consent is required from the next of kin of the patient or the legally acceptable representative appointed by the patient’s family member.

You may download the Application & Consent form here.

Medical Report Application

By Courier / In Person

Courier or submit your request to:

Medical Records
Kensington Green Specialist Centre Sdn. Bhd.
No. 2, Jalan Ceria 20, Taman Nusa Indah,
79100 Iskandar Puteri, Johor Bahru.

By Email

Scan and submit your request through email at mrd@kgsc.com.my.

**Our representative from the Medical Records Department will be in touch with you as soon as possible.

Required Document

To ensure the smooth processing of your request, kindly ensure that the following documents are prepared:

If you are the patient:
- Photocopy of patient’s NRIC / Passport (front & back)
- Application & Consent for Release of Medical Information Form
- Necessary supporting documents where applicable (depends on type of request)
If you are requesting on behalf of a patient:
- Photocopy of patient’s NRIC / Passport (front & back)
- Photocopy of representative’s NRIC / Passport (front & back)
- Application & Consent for Release of Medical Information Form
- Necessary supporting documents where applicable (depends on type of request)
For Deceased Patient:
- Photocopy of spouse / third party’s NRIC / Passport (front & back)
- Photocopy of marriage certificate (if applicable)
- Photocopy of Deceased’s Death Certificate
- Grant of Probate / Letter of Administration (applies to requestors other than spouse)
- Application & Consent for Release of Medical Information Form
- Necessary supporting documents where applicable (depends on type of request)
Example of necessary supporting document:
- Official Application Letter – Insurance Query Letter / Claim Form, Lawyer Letter, SOCSO Form, EPF Form, etc.
- Written Authorization Letter from patient (if collected by other than the patient / requestor)
- Marriage Certificate (for deceased cases)

Turnaround time for Complete Medical Report

The estimated turnaround for processing medical reports / insurance claims will be approximately 14 working days (Monday to Friday), from the time we receive all duly completed documents and payment.

Delay in processing may occur due to:

Unavailability of Doctors / Consultants (e.g., away on leave)
Patients having upcoming clinic appointments
Patients are still admitted/hospitalized
Patients with multiple reports requested from several doctors
Limited number of sessions by doctors at KGSC (e.g. only two sessions per week)
Visiting doctors without clinic sessions at KGSC

Receipt of Completed Medical Report

Will I be notified when my report is ready?
- Yes, we will notify you regarding the availability of the report through phone/WhatsApp or email.
- You can collect the report personally at our Business Office counter located in our Lobby near the entrance during office hours. Alternatively, you can request to have the report posted to your provided address through a courier service (charges applicable) or emailed to the provided email address.
Can I ask someone to collect the report on my behalf?
- Yes, please provide the consent form provided by us only or a written authorization letter (where applicable). This letter should clearly state your consent for the designated person to collect the report on your behalf.
Can KGSC post it to my insurance company/SOCSO/EPF office?
- No, to maintain confidentiality and adhere to the PDPA Act 2010, we will only release the report to the requestor who has provided valid consent or authorization. This policy ensures the protection of your personal information and mitigates any potential disputes regarding proof of delivery. We appreciate your understanding and cooperation.

Report Fee

The fee schedule for the completion of Medical Reports is as per the table below, subject to periodic revisions. Additional charges may apply to specific reports, and you will be duly notified through email or phone call of any such adjustments.

MEDICAL REPORT FEE: MEDICAL OFFICER
Medical Report Fee Schedule
Type of Reports	Charge Fee
Insurance form/SOCSO/EPF	RM 55.00
Medical report	RM 80.00
Medical report for lawyer	RM 150.00
MEDICAL REPORT FEE: SPECIALIST/CONSULTANT
Insurance form/SOCSO/EPF	RM 150.00
Medical report	RM 250.00
Medical report for lawyer	DEPOSIT RM300.00 (Please note that the final charges are subject to the doctor’s decision)
OTHERS:
Certified True Copy or Print of Report (Including Lost Reports)	RM10.00/per request (Price applies to A4 paper-based reports only. Please contact us for other report types)
Medical report request by authorities (PDRM/KKM)	Free Of Charge (Must provide Official Letter from authorities)

A 20% levy will be imposed for a refund on the cancellation of medical report applications and no cancellation will be allowed once the report has been written by the Doctor.

Contact Information for Medical Records